Return Policy Tool Shack Web
When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver if there is any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note, that you must notify us about the damage within 3 business days from delivery.
We will accept all return requests within the 30 days period. Please allow 3 - 5 business days for returns to be inspected and credited once received.
All return requests will be reviewed and responded to within 1 business day, but will generally be within a few hours if the request is received during our normal business hours.
Non-Defective Items (Changed mind, misordered)
You are responsible for all return shipping costs on non-defective items. Upon request, ToolShackWeb.com can provide a flat-rate UPS return shipping label for non-defective merchandise for $25.00 (deducted from the refund)
Packing and Sending Your ReturnWhen sending an item back to ToolShackWeb.com, please ensure the following:
Risk-Free Reconditioned ItemsAll reconditioned items offered by ToolShackWeb.com are sold risk-free and therefore have an extended return period of 90 days. All other return conditions described on this page apply as-is.
Large Item Return PolicyDue to the expense of shipping heavy items, large items are subject to additional terms.
Please note that you will be responsible for the additional freight costs in the following instances:
Returns on Non-Defective Large Items (Changed mind, misordered)For returns of non-defective large item(s), you are responsible for paying return freight. Freight fees on large item range between $100.00 and $500.00. Restocking fees of up to 50% will be deducted from any refund/credit on items that have been visibly used and are not in factory-condition resalable condition. Important Note: Some items that are shipped directly from the manufacturer are subject to a restocking fee up to 50% regardless of their condition.
Restocking FeesIn order to keep our prices low, we have to charge a re-stocking fee in certain instances. A restocking fee of up to 50% will be assessed in the following situations:
Warranty and Parts InfoAfter 30 days, purchases made from Tool Shack Web are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer Warranty and in most cases may be brought to an Authorized Service Center for repair.
If you have any questions about our return policy, please contact our customer service team.
ToolShackWeb.com reserves the right to cancel orders for any reason.
Special order items indicated on the website take additional time to order and ship.
Special order items that are returned will be charged a 50% restocking fee.
In the unlikely event that a special order item has a lead time longer than 30 days, Customer Service will contact you to determine if you would like to proceed with your order or cancel it. If you choose to proceed with your order, ToolShackWeb.com will capture the funds for amount of the order at that time.
If indicated, items may be drop shipped. Delivery times will depend on factory availability.
1 Day thru 5 Day Shipping Options
ToolShackWeb.com offers a reduced rate guaranteed ground delivery option. This guarantee is only on the transit time. It does not guarantee when the package will be packed and provided to the shipper. The guaranteed delivery time is only for the time the package is in transit with the shipper. In general, most in stock items will ship the following business day.
Of course, customer satisfaction is always our goal - so don't hesitate to call us.